Viva99 values every member's privacy. This document clearly explains how we collect, store, use, and protect your personal data while you use our platform. Your trust is our most valuable asset.
Updated: January 2026By using the viva99 platform, you agree to the collection and use of information as described in this Privacy Policy.
Viva99 is fully committed to protecting the privacy and security of every member's personal data on our platform. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices for data protection.
This policy applies to all information we collect through the viva99 website, mobile app, customer support services, and any other interactions between you and our platform. By registering or continuing to use viva99, you consent to the collection and processing of your personal data as described here.
Viva99 only collects data necessary for legitimate purposes in operating the platform and delivering the best service to members. The following are the categories of data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Identity verification (KYC), fraud prevention |
| Contact Data | Email address, phone number | Account communications, security notifications |
| Financial Data | Bank account details, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, browser type, device | Account security, fraud detection |
| Usage Data | Game history, login times, platform activity | Service improvement, responsible gaming |
| Communication Data | Customer support records, complaints | Issue resolution, quality improvement |
We do not collect sensitive data such as medical information, religious beliefs, or political views. All data collection is conducted transparently and only with your consent.
Every piece of data we collect is used for a specific and legitimate purpose. viva99 will not use your data for any other purpose without first obtaining your additional consent. These purposes include:
Viva99 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, there are limited situations where we may need to share your information, namely:
The security of your personal data is viva99's top priority. We implement multiple layers of technical and organisational protection to ensure your data remains safe from unauthorised access, disclosure, alteration, or destruction.
Viva99 uses cookies and similar tracking technologies to enhance the user experience, analyze website traffic, and deliver relevant content. Cookies are small text files stored on your device when you browse our platform.
We use several categories of cookies:
As a viva99 member and an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You may request corrections to inaccurate or incomplete data via your account settings.
You may request data deletion under certain circumstances, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer.
You may request that we restrict the processing of your data under certain circumstances.
To exercise any of the above rights, please contact the viva99 support team via Live Chat or email. We will process your request within a reasonable timeframe.
Viva99 retains your personal data for as long as necessary to fulfill the original purpose of collection, comply with legal requirements, resolve any disputes, and enforce our agreements. Our general data retention principles are as follows:
The viva99 platform integrates with selected third-party service providers to deliver the best experience for our members. This includes game software providers, payment processors, and analytics providers. All these partners are carefully vetted and required to meet data protection standards equivalent to our own.
Please note that the viva99 platform may contain links to third-party websites for reference. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of every website you visit.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us. The viva99 data protection team is ready to assist you.
This Privacy Policy may be updated from time to time. Any significant changes will be communicated to members via platform notifications or registered email. The latest update date is always displayed at the top of this document.
We don't just meet legal requirements — we genuinely care about the safety and privacy of every viva99 member in Malaysia.
Every bit of data transmitted between your device and viva99's servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions and government agencies worldwide.
Our identity verification process is designed to protect both parties. Documents you submit are stored with full encryption and accessed only by authorised staff for verification purposes.
Platform usage data we collect is used solely to improve your experience — not to be sold to advertisers or shared without consent. Your privacy is not our product.
The viva99 App is built with security at its core. Every session is protected by a unique token, and biometric login is available to ensure only you can access your account.
Viva99's infrastructure undergoes regular independent security audits by certified cybersecurity firms. Audit findings are used to continuously strengthen data protection.
Viva99 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means your rights as a data subject are fully protected under the local legal framework.