At viva99, we believe online entertainment should be enjoyable, not burdensome. We provide a range of tools and resources to help you play in a healthy, controlled, and responsible way at all times.
For most people, playing on an online platform like viva99 is a way to unwind and seek entertainment after a long day. It is fun, engaging, and can be a thoroughly enjoyable experience when done the right way. However, like any other form of entertainment, online gambling carries its own risks if not managed responsibly.
Viva99 understands this fully. We are more than just a gaming platform — we are a community that genuinely cares about the well-being of every member. That is why responsible gaming is not just a slogan for us, but a real commitment delivered through practical tools, clear policies, and ongoing support for all members in Malaysia.
Responsible gaming means playing within your means – in terms of time, money, and emotions. It means playing for fun, not to escape problems or counting on a big win to solve financial difficulties. When gaming starts to feel like a burden or an obligation, that is a sign that something needs to change.
At viva99, we believe every member deserves a positive and safe entertainment experience. We offer a comprehensive suite of self-control tools you can use at any time, without needing to provide any justification. Your decision to play smarter is always respected and fully supported by us.
We are also acutely aware that problem gambling can impact not only the individual, but also their family and loved ones. By providing accurate information and effective tools, viva99 hopes to help our members make smarter decisions every day.
This page was created specifically to provide a comprehensive guide on how to play responsibly, recognise early warning signs, and know where to seek help when needed. We encourage all members — new or existing — to read and fully understand this content.
Decide on the amount you are willing to lose before you start playing. Treat it as an entertainment cost, not an investment.
Do not let a gaming session exceed the time limit you have set. Taking breaks is essential for sound judgement.
When you lose, accept it calmly. Doubling your bets to chase losses rarely works and is dangerous.
Ensure online gaming is just one small part of your entertainment activities, not the only one.
No one should have to face problem gambling alone. Help is always available.
Viva99 provides a range of practical tools you can use on your own without needing to contact anyone. All of them are designed to give you real control over your gaming experience.
Set a daily, weekly, or monthly deposit limit to control how much money enters your gaming account. Once set, the limit cannot be increased immediately – an automatic safeguard in your best interest.
Set the maximum loss amount you are willing to accept within a given period. Once this limit is reached, the viva99 system will automatically block any additional wagering for that period.
Set a time limit for each gaming session. viva99 will send a reminder as your limit approaches, and the session will end automatically when the set time runs out.
Need a short break? Activate the cool-off option for 24 hours, 48 hours, or up to seven days. During this period, you will be unable to log in or make any transactions on the platform.
The self-exclusion option allows you to block access to your viva99 account for a longer period – from one month to several years. This is the most powerful tool for those who need a serious break.
You may opt out of receiving any promotional communications, bonus offers, or marketing messages from viva99. This helps reduce unnecessary temptation to play more.
Problem gambling rarely happens overnight. It typically starts gradually and can be difficult to recognise in yourself. Here are some warning signs you should take seriously:
Playing with money that should be used for essential needs such as rent, food, or bills.
Continuing to play even after reaching your self-imposed loss limit, or borrowing money to keep playing.
Spending increasingly longer periods on the platform and feeling restless or irritable when not playing.
Hiding gambling activity from family or friends, or lying about the amount of money spent.
Viewing gambling as a way to solve financial problems or escape from life's pressures.
Feeling stressed, guilty, or anxious after playing, yet still unable to stop.
Answer the following questions honestly to assess whether your gaming habits are still within a safe zone. This is not an official test, but it can provide a useful early indication.
All viva99 responsible gaming tools are easy to access and can be self-activated within minutes.
Access your viva99 account via the website or mobile app. Always ensure you are using a secure personal device.
Click on your profile icon at the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Choose from the list of tools: Deposit Limit, Loss Limit, Time Limit, Cool-Off, or Self-Exclusion based on your needs.
Enter the value or duration you prefer. The system will prompt for confirmation before the limit is applied to your account.
Limits take effect immediately or within 24 hours depending on the type of limit. You will receive confirmation via email or app notification.
If you need further assistance beyond the viva99 platform, here are some professional support resources you can reach out to:
A 24-hour counselling service under Malaysia's Ministry of Women, Family and Community Development for behavioural issues.
Doctors at government health clinics or hospitals can refer you to a trained psychiatrist or counsellor for addiction issues.
The Malaysian Board of Counsellors regulates certified counsellors nationwide who can provide confidential addiction counselling sessions.
The viva99 Support Team is available 24/7 via the platform's Live Chat. Contact us if you need assistance activating any self-control tools.
Responsible gaming is not just a written policy at viva99 – it is a culture we live and practise every day in every decision we make.
Your personal data and financial information are protected with 256-bit SSL encryption and a multi-layered security system.
Viva99 operates under a valid online gambling license and complies with all international regulatory requirements.
Our support team is ready to help at any time, whether for technical queries or responsible gaming concerns.
All games at viva99 use a certified Random Number Generator (RNG) to ensure fair and transparent outcomes.